FAQ

SHIPPING & RETURNS POLICY

SHIPPING INFORMATION

Domestic Orders (United States)

  • All U.S. orders will be delivered within approximately 7 business days from the date of shipment.
  • Shipping is complimentary on all orders.
  • Orders require a 3-5 business day production fulfillment period prior to shipment.

International Orders

  • International shipping times vary by destination.
  • Shipping is complimentary on all international orders.
  • Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country's customs authorities.

Order Confirmation

  • An email confirmation will be sent within 24 hours of placing your order.
  • If you have not received confirmation within this timeframe, please check your spam or promotions folder before contacting customer service.

NO REFUND POLICY

All Sales Are Final

  • We do not offer refunds or returns on any purchases.
  • All sales are considered final once an order is placed.
  • We recommend carefully reviewing your order details before completing your purchase.

Order Verification

  • It is the customer's responsibility to verify all order details including size, color, and quantity prior to checkout.
  • Please contact bybkeeper@gmail.com immediately if you believe there was an error with your order placement.

Quality Assurance

  • All items undergo thorough quality checks before shipment.
  • In the extremely rare case of a manufacturing defect, please email photographic evidence to bybkeeper@gmail.com within 48 hours of receiving your order.
  • Each case will be reviewed individually, but please note that resolution may not include monetary refunds.

SHIPPING CARRIER POLICY

Address Accuracy

  • Customers are solely responsible for providing accurate shipping information during checkout.
  • We cannot intervene with the shipping carrier for issues related to incorrect or invalid addresses provided by the customer.
  • 🚫 WE ARE NOT RESPONSIBLE FOR SHIPPING ISSUES CAUSED BY THE SHIPPING CARRIER.

Returned Packages

  • If a package is returned to us due to an invalid address, the customer must contact us via email at bybkeeper@gmail.com.
  • Upon receipt of the returned package, we will evaluate the situation. Please note that in accordance with our no refund policy, monetary reimbursement is not guaranteed.

FREQUENTLY ASKED QUESTIONS

Q: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress through our shipping partner's website.

Q: What if my package is lost or damaged during transit? A: As stated in our shipping carrier policy, we are not responsible for issues caused by the shipping carrier. However, please contact us at bybkeeper@gmail.com within 48 hours of the expected delivery date with your order number and a description of the issue. We will review each situation on a case-by-case basis.

Q: Do you ship to P.O. boxes? A: Yes, we do ship to P.O. boxes for domestic orders. However, international orders require a physical street address.

Q: Can I change my shipping address after placing an order? A: Address changes may be accommodated if requested within 24 hours of order placement and before the order enters production. Please contact bybkeeper@gmail.com immediately with your order number and the corrected address.

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.

Q: How do I care for my purchased items? A: Care instructions are included with each product. For specific care concerns, please email bybkeeper@gmail.com with your order number and product details.

Q: Do you offer expedited shipping options? A: At this time, we do not offer expedited shipping. All orders are processed and shipped according to our standard timeframes.

Q: What if I receive the wrong item? A: In the rare event that you receive an incorrect item, please contact bybkeeper@gmail.com within 48 hours of delivery with your order number, a photo of the item received, and a description of the discrepancy. We will promptly address the situation.

For any additional questions not covered in this policy, please contact our customer service team at bybkeeper@gmail.com.

This policy was last updated on May 1, 2025.